Find quick answers before and after ordering from Nookivo. For the full terms, visit our shipping policy and return and refund policy.
How much is shipping?
Standard U.S. shipping is $8 for orders below $70 and free for orders of $70 or more. Your available shipping methods and final charge appear at checkout.
When will my order arrive?
Orders are typically processed within 1 to 3 business days, Monday through Friday, excluding U.S. holidays. Most U.S. orders arrive approximately 3 to 8 business days after processing. These are estimates, not guarantees.
How do I track my order?
We email tracking information when your order ships. Tracking may take up to 48 hours to show movement after the carrier receives the package. Check the email address used at checkout and your spam folder.
Can I change my shipping address?
Contact us promptly with your order number and the correction. We will check whether a change is still possible; a change is not guaranteed once processing or shipping has begun.
How do I start a return?
Email ej255wrx@gmail.com within 30 days after delivery with your order number and the item you want to return. Wait for written authorization and the correct return instructions before mailing anything. Change-of-mind items must be unused, resalable and in their original packaging.
Who pays return postage?
You pay return postage for change-of-mind returns. Nookivo covers postage for approved returns involving damaged, defective or incorrect items. There is no restocking fee. See the full return policy for details.
When are approved refunds processed?
Approved refunds are processed to the original payment method within 10 business days after inspection. Your bank or card provider may need additional time. We do not offer direct exchanges.
What if something arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos so we can review the issue. This request does not limit your rights under applicable law.
Still need help?
Contact Nookivo. Include your order number and checkout email for order questions, or the product name and selected option for product questions. Never send passwords or full payment-card details.