Refund policy

Returns and refunds

Nookivo accepts return requests within 30 days after delivery. For change-of-mind returns, items must be unused, in resalable condition, and in their original packaging. Some products may be fulfilled and shipped by a third-party fulfillment partner.

How to request a return

Email ej255wrx@gmail.com with your order number and the item you would like to return. Do not send a return until Nookivo provides written return authorization and the correct return instructions. Approved returns are sent by mail to the destination provided in those instructions. Sending an item to an unapproved address may delay processing.

Return shipping and fees

For change-of-mind returns, the customer is responsible for arranging and paying for return postage. Nookivo covers return postage for approved returns involving damaged, defective, or incorrect items and will provide the return instructions. We do not charge a restocking fee.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos so we can review the issue and provide the next steps. This request does not limit your rights under applicable law.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are processed to the original payment method within 10 business days after inspection. Your bank or card provider may require additional processing time before the refund appears in your account.